this four minute video explains the five steps for IT Operations digital transformation
The world has entered a period of accelerating technological advancement. To survive, every organization has to become a technology innovator first, and a retailer/ university/ manufacturer/etc. second. As a rule of thumb, we can expect to see as much technological change in the next 2 years as the previous 5-7 years. Organizations will polarize towards becoming a technology disruptor or be disrupted.
Today's CIO understands that their organization can't become a technology disruptor by mastering IT Operations. Their playbook involves leveraging partners in areas like Managed Services, SaaS, Public Cloud and colocation. Unfortunately, traditional Managed Services hasn't changed much in the last two or three decades, and still revolves around low cost labor to produce cost savings. However, these savings frequently never materialize and service levels inevitably suffer. nDivision takes a radically different approach, and transforms IT Operations with its autonomic platform and digital labor. nDivision creates substantial IT Operations savings, while driving up service levels, so that CIO's can refocus scarce resources on innovation and competitive advantage.
VEaaS® is a single pane-of-glass ITSM platform, with an integrated Configuration Management Database (CMDB), 40 ITIL-compliant modules, and over 160,000 pre-built automations for infrastructure, operating systems, hypervisors, services, databases, applications and anything that is IP-addressable. Customers realize at least a 30% IT Operations efficiency gain within the first 120 days of the service, and typically by the end of the first year, 90% of tier 1 tasks are fully automated and 56% of all IT Operations tasks are automated.
If you'd like nDivision to use our expert human labor to remediate the incidents that cannot be resolved by digital labor, we use the same platform to provide our Autonomic Managed Service. L1 AMS provides complete incident remediation, and L2 AMS includes Change & Release Management, Problem Management, Availability Management and Access Management.
IT Operations often finds itself in a situation where it is trapped somewhere between a state of fire-fighting and inadequate controls. Scarce resources are focused on 'keeping the lights on and the trains running on time', and there is very little time to work on process improvement and innovation. This is a natural constraint that results from IT Operations being scaled down and having to "do more with less". This is where nDivision can really make a difference with its VEaaS® and AMS services. Our services move the organization out of the Level 1-2 of IT Maturity into level 3 and 4, and free up scarce resources to focus efforts on attaining Level 5.
whether you're embarking on Digital Transformation or a Journey to the Cloud we'd welcome the opportunity to have a conversation with you