Example Engagements

nDivision has a wide range of customers across both the commercial and public sectors, ranging from small organizations to global enterprises. Examples of engagements include:

GLOBAL CHEMICALS MANUFACTURER

Management of a network spanning 60 countries. The existing network technology was being refreshed, and the client wanted the new infrastructure to be managed after it was deployed. 67% of incidents are now being fully resolved by Virtual Engineers, an additional 27% of incidents are being assisted by Virtual Engineers, and the Mean Time to Respond is averaging 2 minutes.

Management of a network spanning 60 countries. The existing network technology was being refreshed, and the client wanted the new infrastructure to be managed after it was deployed. 67% of incidents are now being fully resolved by Virtual Engineers, an additional 27% of incidents are being assisted by Virtual Engineers, and the Mean Time to Respond is averaging 2 minutes.

INTERNATIONAL OFFSHORE DRILLING CONTRACTOR

Autonomic Managed Service and End User Help Desk. Noble Drilling's goal was to reduce costs and drive up service levels. Within one week of go-live, the ticket backlog had halved and service levels had improved significantly. The transition had gone so smoothly that C-level executives weren’t aware that a switch-over had taken place.


Autonomic Managed Service and End User Help Desk. Noble Drilling's goal was to reduce costs and drive up service levels. Within one week of go-live, the ticket backlog had halved and service levels had improved significantly. The transition had gone so smoothly that C-level executives weren’t aware that a switch-over had taken place.


FORTUNE 500 RETAILER

Management of the network for 4,000+ locations. The incumbent service provider wasn’t meeting service level expectations. The client had requested a real-time heat map of incidents from its previous MSP multiple times over three years, but had never been created. nDivision created an interactive real-time incident heat map within two weeks of the request. Average Mean Time to Respond across 12,000+ devices is 3 minutes.

Management of the network for 4,000+ locations. The incumbent service provider wasn’t meeting service level expectations. GameStop had requested a real-time heat map of incidents from its previous MSP multiple times over three years, but had never been created. nDivision created an interactive real-time incident heat map within two weeks of the request. Average Mean Time to Respond across 12,000+ devices is 3 minutes.

NATIONAL CONSUMER SERVICE PROVIDER

Managed Private Cloud (MPC). Service King is a national collision repair service provider with 275 locations replaced Cisco UCS and NetApp with Dell blades and Compellent storage, supported by an nDivision Autonomic Managed Service. A 5 year comparison with public cloud alternatives demonstrated that the MPC was less expensive, had improved performance and superior levels of management.

Managed Private Cloud (MPC). Service King is a national collision repair service provider with 275 locations replaced Cisco UCS and NetApp with Dell blades and Compellent storage, supported by an nDivision Autonomic Managed Service. A 5 year comparison with public cloud alternatives demonstrated that the MPC was less expensive, had improved performance and superior levels of management.

EARLY STAGE HEALTHCARE SERVICE PROVIDER

End-to-end hosted infrastructure, including Skype for Business Unified Communications, SharePoint and Exchange. When E4 health was an early stage healthcare provider, they didn’t have the budget for an in-house IT Operations team, so they turned to nDivision for its multi-tenant hosted infrastructure, with single instance applications. Their business has been able to scale exponentially, and is now considering a Managed Private Cloud as the next step in its IT evolution.

End-to-end hosted infrastructure, including Skype for Business Unified Communications, SharePoint and Exchange. When E4 health was an early stage healthcare provider, they didn’t have the budget for an in-house IT Operations team, so they turned to nDivision for its multi-tenant hosted infrastructure, with single instance applications. Their business has been able to scale exponentially, and is now considering a Managed Private Cloud as the next step in its IT evolution.

SPECIALTY PHARMACEUTICAL

Autonomic Managed Service including managed voice for Avella Specialty Pharmacy’s 20 domestic locations including 2 call centers and the datacenter. IT Transformation including infrastructure re-architecture and deployment at all locations dramatically improving application and service availability.

Autonomic Managed Service including managed voice for Avella Specialty Pharmacy’s 20 domestic locations including 2 call centers and the datacenter. IT Transformation including infrastructure re-architecture and deployment at all locations dramatically improving application and service availability.

FORTUNE 1000 MANUFACTURING & PACKAGING

Virtual Engineer as a Service for 2,000+ global servers and databases. Autonomic Resolution of over 70,000 incidents in the first 3 weeks of service with an average response time of 3 minutes and an average resolution time of 15 minutes.


Virtual Engineer as a Service for 2,000+ global servers and databases. Autonomic Resolution of over 70,000 incidents in the first 3 weeks of service with an average response time of 3 minutes and an average resolution time of 15 minutes.


FORTUNE 500 OIL & GAS EXPLORATION & PRODUCTION

Developed a cloud migration strategy including a high level strategic vision, infrastructure and application mapping, and short term recommendations. IT leadership understood that public cloud infrastructure and SaaS applications needed to be part of their strategy, but wanted an independent perspective on best practice approaches. nDivision’s recommendations have been included in their current and future IT strategy.


Developed a cloud migration strategy including a high level strategic vision, infrastructure and application mapping, and short term recommendations. IT leadership understood that public cloud infrastructure and SaaS applications needed to be part of their strategy, but wanted an independent perspective on best practice approaches. nDivision’s recommendations have been included in their current and future IT strategy.

LARGE TEXAS CREDIT UNION

Complete technology refresh strategy, spanning servers, storage, networking, systems management, backup and clients. Following the great recession, the client moved into a period of NCUA conservatorship, and needed to maximize the value of its IT expenditure. nDivision architected and deployed a wide range of solutions as well as bringing existing technologies up to industry best practice standards.

Complete technology refresh strategy, spanning servers, storage, networking, systems management, backup and clients. Following the great recession, the client moved into a period of NCUA conservatorship, and needed to maximize the value of its IT expenditure. nDivision architected and deployed a wide range of solutions as well as bringing existing technologies up to industry best practice standards.

MAJOR TEXAS SCHOOL DISTRICT

Consolidated multiple Active Directory forests and provisioned latest domain architecture. Deployed a systems management tool for patching, operating system deployment and endpoint security. Remotely deployed thousands of Windows 10 client systems during a short summer window to meet the start of new school year deadline.

Consolidated multiple Active Directory forests and provisioned latest domain architecture. Deployed a systems management tool for patching, operating system deployment and endpoint security. Remotely deployed thousands of Windows 10 client systems during a short summer window to meet the start of new school year deadline.

GLOBAL SPORTS EQUIPMENT MANUFACTURER

Autonomic Managed Service along with best practice deployments spanning Exchange, SharePoint, Forefront Endpoint Protection, SCCM, CommVault, Citrix and VMware. IT leadership had been struggling with a number of failed projects that third party service providers had deployed, and were experiencing multiple disruptions and service failures. nDivision brought all existing technologies up to industry best practices and dramatically improved service levels.

Autonomic Managed Service along with best practice deployments spanning Exchange, SharePoint, Forefront Endpoint Protection, SCCM, CommVault, Citrix and VMware. IT leadership had been struggling with a number of failed projects that third party service providers had deployed, and were experiencing multiple disruptions and service failures. nDivision brought all existing technologies up to industry best practices and dramatically improved service levels.

DATA SHEET

Testimonials

FAMILY HEALTHCARE CLINICS

"We actually had a consultant come in a few years ago and told us that our team should be at least six or seven. We can't afford six or seven, but we can afford three and a really good Managed Services team on the back-end"

Michael Allison, IT Administrator
HFHC Clinics

"We actually had a consultant come in a few years ago and told us that our team should be at least six or seven. We can't afford six or seven, but we can afford three and a really good Managed Services team on the back-end"

Michael Allison, IT Administrator
HFHC Clinics

INTERNATIONAL OFFSHORE DRILLING CONTRACTOR

"As part of a company-wide cost reduction initiative, we needed to dramatically reduce costs while preserving or improving service levels. After transitioning to nDivision’s Autonomic Managed Service and End User Help Desk, we are now saving $1.3m annually and enjoying improved service levels"

Sam Denman, Director of Technical Services
Noble Drilling

"As part of a company-wide cost reduction initiative, we needed to dramatically reduce costs while preserving or improving service levels. After transitioning to nDivision’s Autonomic Managed Service and End User Help Desk, we are now saving $1.3m annually and enjoying improved service levels"

Sam Denman, Director of Technical Services
Noble Drilling

HEALTHCARE SERVICE PROVIDER

"When we started E4 in 2011, we started with seven employees, I was the only IT resource; and we felt that the only way to be a scalable IT organization, was to leverage Managed Services"

Ameet Patel, Chief Information Officer
E4 Health

"When we started E4 in 2011, we started with seven employees, I was the only IT resource; and we felt that the only way to be a scalable IT organization, was to leverage Managed Services"

Ameet Patel, Chief Information Officer
E4 Health

DATA SHEET

A Wide Range of Clients



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