transforming IT from a cost center to a strategic asset

this four minute video explains the five steps for IT Operations digital transformation

find out where you are on the IT Maturity Chart

this three minute video charts the five levels of IT maturity and provides an example of a customer that improved 4 levels

nDivision supports customers in all 50 states, 45 countries and 6 continents

nDivision can support your organization whether it has a single location or a global presence

Virtual Engineer as a Service and Autonomic Managed Service

learn how VEaaS® and AMS can move IT Operations into the 21st century

Technology Acceleration

The world has entered a period of accelerating technological advancement. To survive, every organization has to become a technology innovator first, and a retailer/ university/ manufacturer/etc. second. As a rule of thumb, we can expect to see as much technological change in the next 2 years as the previous 5-7 years. Organizations will polarize towards becoming a technology disruptor or be disrupted.

Digital Transformation for IT Operations

Today's CIO understands that their organization can't become a technology disruptor by mastering IT Operations. Their playbook involves leveraging partners in areas like Managed Services, SaaS, Public Cloud and colocation. Unfortunately, traditional Managed Services hasn't changed much in the last two or three decades, and still revolves around low cost labor to produce cost savings. However, these savings frequently never materialize and service levels inevitably suffer. nDivision takes a radically different approach, and transforms IT Operations with its autonomic platform and digital labor. nDivision creates substantial IT Operations savings, while driving up service levels, so that CIO's can refocus scarce resources on innovation and competitive advantage.

Virtual Engineer as a Service (VEaaS®)

VEaaS® is a single pane-of-glass ITSM platform, with an integrated Configuration Management Database (CMDB), 40 ITIL-compliant modules, and over 160,000 pre-built automations for infrastructure, operating systems, hypervisors, services, databases, applications and anything that is IP-addressable. nDivision guarantees that it will automate at least 50% of all IT Operations incidents within the first 120 days, or you'll get 100% of your money back. Customers that have been receiving our autonomic services for at least a year, are benefiting from 80% automation across the datacenter and network.

Autonomic Managed Services (AMS)

If you'd like nDivision to use our expert human labor to remediate the incidents that cannot be resolved by digital labor, we use the same platform to provide our Autonomic Managed Service. L1 AMS provides complete incident remediation, and L2 AMS includes Change & Release Management, Problem Management, Availability Management and Access Management.

IT Maturity

IT Operations often finds itself in a situation where it is trapped somewhere between a state of fire-fighting and inadequate controls. Scarce resources are focused on 'keeping the lights on and the trains running on time', and there is very little time to work on process improvement and innovation. This is a natural constraint that results from IT Operations being scaled down and having to "do more with less". This is where nDivision can really make a difference with its VEaaS® and AMS services. Our services move the organization out of the Level 1-2 of IT Maturity into level 3 and 4, and free up scarce resources to focus efforts on attaining Level 5.