Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

SMART IT Support

IT Downtime is a Killer to Productivity

Smaller companies struggle to attract and retain high caliber IT resources. A Managed Service Provider (MSP) can help – but finding a quality, trustworthy MSP can prove to be difficult, and the traditional approach to Managed Services often comes up short.

nDivision’s SMART IT Support offers a better solution. One that applies the intelligent use of technology to provide 24/7 assistance and solutions to keep your SMB ahead of the technology curve.

Stop recurring issues

Through Intelligent Automation and talented engineers, we develop solutions to permanently fix IT problems once and for all.

Rapid response and resolution times

Our Average Speed of Answer is 60 seconds, because of our talented engineers our First Call Resolution averages 81%.

Get the best talent

We resolve 83% of IT Infrastructure incidents via automation--allowing us to invest in top-tier talent for tasks that need a human touch.

Enjoy a 90-day guarantee

We're so confident in our SMART IT Support, we offer a no strings attached 90-day, penalty-free cancellation option.

60s

60 second average response time

5%

Top hired and industry proven expert engineers

96%

Incidents that our engineers work on are rated highly satisfied or satisfied

81%

of incidents are resolved on the first call by our highly skilled staff

83%

resolution through intelligent automation before the incident is even noticed

Our 5-Point Methodology

SMART IT Support

nDivision’s SMART IT Support combines technology, talent and culture to deliver an extraordinary service experience.

Service Level Agreements

Exceptionally high SLAs 24x7 with a 60 second Average Speed of Answer help desk response times and 81% First Call Resolution.

Metrics

Real-time Customer Dashboard provides data on the quality of service, and each interaction can be rated by the user.

Automation

State-of-the-art technologies achieve an average of 83% autonomic resolution of infrastructure incidents.

Remote

99.8% of all incidents are resolved remotely—a critical capability with a workforce that’s operating more remotely than ever

Talent

Attract the best U.S.based talent in the industry, with first line resources closer to tier 1.5, rather than just tier 1.

Drop us a line! We are here to answer your questions 24/7

NEED A CONSULTATION?

SMART IT Support not exactly what you need?

Custom Services Tailored for Small Business

Infrastructure Managed Service

Support for you servers, storage, network devices and cloud, with an average of 83% autonomic resolution.

End User Help Desk

Increase employee productivity with a 24/7 'unlimited scope' Help Desk service for end-user support.

Microsoft 365 Management

Forward-thinking solutions to reduce risk, control costs, and optimize security.

Azure Virtual Desktop Managed Service

Combine your Azure subscription with world-class automation and improve your end user experience.

Azure Managed Service

Enable your Azure cloud transformation strategy without the need for in-house expertise or management.