Why We Are Different
Disrupting the industry through the use of Intelligent Automation, talent and efficiency
We built our operations on the Japanese business philosophy of continual improvement called the Kaizen approach, meaning that we are never satisfied with excellent levels of service or the status quo and are obsessive about becoming even better.
There isn’t one thing that differentiates nDivision from its competition. Its a combination our obsessive focus on four fundamental pillars.
Tremendous Customer Value at a Compelling Price Point
resolution through intelligent automation
Top hired and industry proven expert engineers
of incidents involve some autonomic engagement
End User Help Desk Average Speed of Answer
Remote resolution for infrastructure and Help Desk
average First Contact Resolution
U.S.-based Tier 1, Tier 2 and Tier 3 engineer
of incident resolutions rated highly satisfied or satisfied
We do the technology heavy-lifting so you can focus on innovation
Smarter Technology Decisions
The faster technology innovates, the more significant technology choices become. As a trusted advisor, nDivision guides organizations to be digital winners.
We take the time to evaluate all available technology solutions, weighing the pros and cons of each path to maximize strategic success.
Few companies have the budget to hire dedicated experts for every technological domain. IT departments are already stretched thin, without sufficient backup to cover absence or resignation.
With nDivision, your organization gains access to a wide breadth of technology experts, available precisely when you need them, at a fraction of the cost.
Continual Service Improvement
Implementing technology is not a static proposition. Keeping pace with new features and functionality as they are rolled out takes diligence, and expertise. nDivision keeps you up-to-date on new capabilities and makes informed recommendations on what to utilize.
We keep our finger on the pulse of new technologies and upgrades so you don’t have to.
Provided 'as a Service'
nDivision is aligned to client goals to support the XaaS model - the new technology paradigm. Our commercial approach is transparent, predictable, and consistent with “as a service” cost modeling.
Support services take a “rate card” approach, dependent on the number of employees for Small Business or the number of Configuration Items in Mid-Market and Enterprise organizations.