- info@nDivision.com
- (214) 785-6355
Why We Are Different
- Home
- Why We Are Different
our approach
Disrupting the industry through the use of Intelligent Automation, talent and efficiency
We built our operations on the Japanese business philosophy of continual improvement called the Kaizen approach, meaning that we are never satisfied with excellent levels of service or the status quo and are obsessive about becoming even better.
There isn’t one thing that differentiates nDivision from its competition. Its a combination our obsessive focus on four fundamental pillars.
- Use of Technology
- Continuous Improvement
- Talent Level
- Lean Business Model
Tremendous Customer Value at a Compelling Price Point
83%
resolution through intelligent automation
5%
Top hired and industry proven expert engineers
99%
of incidents involve some autonomic engagement
60s
End User Help Desk Average Speed of Answer
99.8%
Remote resolution for infrastructure and Help Desk
81%
average First Contact Resolution
100%
U.S.-based Tier 1, Tier 2 and Tier 3 engineers
96%
of incident resolutions rated highly satisfied or satisfied
Technology Enablement
We do the technology heavy-lifting so you can focus on innovation
case studies